Securities Operations Application Support Analyst will join the New York team of the global Securities Operations support team situated within the Production Management Practice Area Group.
The successful candidate will exhibit strong business and technical skills having experienced a wide variety of functions/ technologies preferably within a banking/securities environment and be able to apply these to troubleshooting significant system outages.
Strong leadership qualities are essential, as the role involves:-
- Chairing outage resolution conference calls, managing significant incidents and coordinating communications.
- Initiating, growing and shaping processes, procedures and strategies to make the team more effective – familiarity with ITIL service management frameworks would be of benefit.
- Presenting both new projects, metrics, and other reports to the wider group and sharing best practices.
- Leading projects and initiatives within the team to implement new strategies, manage events (infrastructure change, software releases, business continuity tests, etc.) and on-board support for new business areas or renovated systems.
- Developing and coaching others.
- Marshalling offshore resources providing level 1 and level 2 support.
- Acting as a key point of contact for multiple development teams to drive improvements in application and user support processes.
- Acting as a primary escalation/communication point between Application development teams, Infrastructure groups, and client Business Units
- Challenging existing practices to strive for continuous improvement
This is a diverse role which provides great personal development opportunities and will suit an astute application support analyst with an appetite for responsibility, front office business contact, hands-on technology exposure and daily challenge in a dynamic environment.
Requirements:
- Intermediate knowledge of UNIX operating systems
- Familiarity with relational database concepts and basic SQL syntax
- Familiarity with client/server based application architectures.
- Prior financial services industry experience
- Prior application support experience
- Excellent prioritization and time management
- An analytical approach to problem solving
- Client facing skills
- Strong written and verbal communication skills
Skills Desired
ITIL Certification
- Familiarity with IT infrastructure – networks, storage, unix system administration etc.
- Familiarity with application infrastructure – MQ, Autosys, Databases (Sybase an advantage)
- Software development experience or previous close development team contact
- Java, HTML, Web skills a plus
- Perl and Shell scripting
Location: New York, NY
Salary: $80,000 – $125,000
Contact: Kendal Ridgeway
