The Help Desk Support technician is a member of the Management Information Systems Department with specific responsibilities for the support of the organizations desktop computer, network and telecommunications infrastructure. This technician will work with the end-user community to provide general applications support, resolve day-to-day operational issues, proactively identify and resolve recurring issues, and provide formal, informal and one-on-one training to end-users.
Responsibilities:
- Daily responsibilities include fielding requests for support from users via personal
interaction, e-mail and telephone and logging requests into a support database/log - Provide reliable support for all computer systems and peripherals
- Install and configure new equipment
- Provide back-up support for other functions within the M.I.S. department
- Maintain accurate inventory of all workstations, printers and other peripherals, mobile communication devices, and perform maintenance of these items to ensure proper working condition.
- Visit site office locations when needed
- Consistently attend to work schedules in a timely fashion
Qualifications:
- At least a Bachelors Degree in related field
- Minimum 5 years full-time professional experience in systems maintenance and user support.
- Proficient in troubleshooting computer hardware, software and network connectivity issues.
- Strong written and verbal communication skills
- Excellent interpersonal skills and the ability to work effectively with all organizational levels
- Availability to be on call with cell phone during emergencies
- Willingness to travel between site offices located within the NYC metropolitan area
- Must be well organized and possess the ability to multi-task
- Desire to increase your skill set and learn new technologies
Here are some must haves for a winning candidate:
- Candidate should demonstrate Strong Analytical skills to allow them to make precise and logical decisions
- Able to not only troubleshoot an issue from the surface, but also have some basic knowledge of tier 2 and 3 troubleshooting
- Able to troubleshoot issues involving network outages at our remote locations
- Good written and verbal Communications Skills. Able to communicate effectively to users from all levels of the organization
- Good Customer Service Skills
Location: New York, NY
Salary: $55- $65k
