Help Desk Support Technician (NYC)

The Help Desk Support technician is a member of the Management Information Systems Department with specific responsibilities for the support of the organizations desktop computer, network and telecommunications infrastructure. This technician will work with the end-user community to provide general applications support, resolve day-to-day operational issues, proactively identify and resolve recurring issues, and provide formal, informal and one-on-one training to end-users.


  • Daily responsibilities include fielding requests for support from users via personal
    interaction, e-mail and telephone and logging requests into a support database/log
  • Provide reliable support for all computer systems and peripherals
  • Install and configure new equipment
  • Provide back-up support for other functions within the M.I.S. department
  • Maintain accurate inventory of all workstations, printers and other peripherals, mobile communication devices, and perform maintenance of these items to ensure proper working condition.
  • Visit site office locations when needed
  • Consistently attend to work schedules in a timely fashion


  • At least a Bachelors Degree in related field
  • Minimum 5 years full-time professional experience in systems maintenance and user support.
  • Proficient in troubleshooting computer hardware, software and network connectivity issues.
  • Strong written and verbal communication skills
  • Excellent interpersonal skills and the ability to work effectively with all organizational levels
  • Availability to be on call with cell phone during emergencies
  • Willingness to travel between site offices located within the NYC metropolitan area
  • Must be well organized and possess the ability to multi-task
  • Desire to increase your skill set and learn new technologies


Here are some must haves for a winning candidate:

  • Candidate should demonstrate Strong Analytical skills to allow them to make precise and logical decisions
  • Able to not only troubleshoot an issue from the surface, but also have some basic knowledge of tier 2 and 3 troubleshooting
  • Able to troubleshoot issues involving network outages at our remote locations
  • Good written and verbal Communications Skills. Able to communicate effectively to users from all levels of the organization
  • Good Customer Service Skills


Location: New York, NY
Salary: $55- $65k



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