Our client is a leading provider of connectivity and trading solutions for the financial markets. They have expended their product to the world market key financial actors such as JP Morgan, ING, New Hedge, Fortis, HSBC etc…
The strategic position of their offices in New-York (USA), London, Paris (Europe) and Hong-Kong (Asia) grants our client with an international standing. If you want to combine your talent along with 100 collaborators to maintain the high quality of services they offer to their clients, this is the fast paced and dynamic environment you need.
Working directly under the responsibility of the local Head of Client service, the Client Service Manager is primarily responsible for a client portfolio and guarantees that our client provides the right solution, the adequate level of service, and the proper responsiveness that suits to their business. Acting as the “ambassador” of our client, The Client Service Manager takes ownership and responsibilities of managing its clients’ different projects, support cases and overall awareness on the latest our client solutions. This position implies working internally with a set of technical experts and can be broken down into four areas of expertise:
1. Solution design: The primary mission of the CSM is to understand their clients’ business and make sure that they put together the adequate solution and architecture to address them. A thorough understanding of their industry and an in-depth knowledge of our client’s products is hence required.
2. Project management: The CSM has to guarantee a seamless integration of our client’s solution into their clients’ environments. The key factor of success of this is the writing of the initial Project Implementation Plan, and then provide maximum transparency on the overall project advancement on a regular basis. On top of this, the CSM has to show talents of organization and planning to achieve such tasks as he/she will also need to liaise with internal departments (Product strategists, etc…) should further expertise be needed on a specific field.
3. Strong Technical skills: Though the CSM will work with a set of Technical Account Manager (T.A.M) in charge of performing implementation and Level 2 support,the C.S.M has to show technical proficiency in JAVA and issue troubleshooting.
4. Detecting new business opportunities: our customers are at the heart of our organization and company values. They need to be aware of our latest product features, solutions and service offerings. To that extent, the CSM has to keep his/her client base updated on a frequent yet regular basis in order to detect potential sales opportunities. He / she can then be assisted by a product specialist to further dig in the client’s needs in order to design a proper solution.
This position implies frequent travels to our different clients’ offices within UK, especially London. Initiatives will also be expected in formalizing the client communication and producing accurate client satisfaction measurement. A client Service Manager is expected to handle an important number of clients.
RESPONSIBILITIES
The areas of responsibilities include:
Ensuring satisfactory achievement of projects (can be on a global basis in cooperation with other Client Service Managers or different product experts).
Make sure clients’ requirements, needs and expectations are tracked and resolved in a satisfactory fashion.
Be the first point of escalation after the T.A.M.
Produce a monthly report to the regional Head of Client Services.
Publish and enhance standard newsletter to inform our existing client base of the latest news of our company and products.
Organize proactive client meetings, let it be for project follow-up or global company update.
Take immediate action in case of critical situation at client site.
PROFILE & REQUIREMENTS
University graduate in Computer Science.
Previous experience in a development environment utilizing JAVA or C, C++ or FIX Protocol
A minimum of 5 years IT project management experience on complex and international projects.
Excellent communication and interpersonal skills.
Understanding on financial trading application or Order Management System is highly desirable.
A professional project management qualification (e.g. PMP) is highly desirable.
A previous experience as a developer would be a “plus”.
Location: London, UK
Salary: £50,000-£65,000 ($75,000 – 100,000 USD)
Contact: Kendal Ridgeway
Our client is a leading provider of order management and transactional connectivity solutions for the financial markets. They have expended their product to the world market key financial actors (JP Morgan, NewEdge, State Street…).
The strategic position of their offices in New-York (USA), London, Paris (Europe), Hong-Kong (Asia), Japan and Sao Paulo grants our client with an international standing. If you want to combine your talent along with 180 collaborators to maintain the high quality of services they offer to their clients, this is the fast paced and dynamic environment you need.
As a Senior Project Manager, you’ll be working under the responsibility of the Head of Managed Services. You will be involved in different type of projects ranging from Low Latency DMA to Global Order Routing Network, your main duties will be to:
Direct and Manage Project Plans development from beginning to end
Create and Execute Project Plans and revise as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities
Manage day-to-day operational aspects of assigned Managed Services projects
Interface with External Third Party vendors and clients internal teams in relation to the projects assigned
Prepare for Engagement Reviews and Quality Assurance procedures
Manage Exchange Connectivity Projects with global liquidity Pools in Europe and Asia
Ensure Project documents are completed, current, and stored appropriately
Create Templates, Processes and structure to streamline future project implementations
Lead communication and interaction with several internal teams/task forces
Identify and Manage Project dependencies and identity potential crises and devise contingency plans
Assume the role as the main contact for the Managed Services unit in Europe
Develop and Deliver Progress reports, proposals, requirements documentation and presentations
Build, develop, and grow any business relationships vital to the success of the project
Requirements :
Experience in the Financial Technology space
Experience in Equities/Derivatives markets
Senior Project Management skills
Ideally a good technical knowledge of FIX, data center infrastructure and client on-boarding.
Location: London
Salary: £60,000-£80,000 ($93,000 – 125,000 USD)
Contact: Kendal Ridgeway
Our client is seeking a Senior Consultant as part of their growing FNA client services group, implementing trading, risk management and straight-through-processing (STP) software. The existing team comprises of personnel with backgrounds in trading, software consulting, and IT development for investment banks. This is a challenging role for an enthusiastic problem solver, looking to leverage and apply their 3+ years in system implementation via a background in IT project management, business analysis, or as an end user from trading or operations.
The role includes the coordination and running of Business analysis and gap analysis phases and also being be the team leader on implementation of the software, eventually transferring this knowledge to the clients designated “super-users.” As such the role is “hands on” and requires the individual to become an expert in the software functionality allied to both a product and business process knowledge.
JOB REQUIREMENTS:
3-5+ years experience with a financial services institution (in IT, Back, Middle, or Front Office)
Extensive product knowledge of at least one of the following markets- Interest Rate Derivatives, Fixed Income, Money Markets, Equities, Precious Metals, FX, or Credit Derivatives
Project experience of systems implementation: requirements gathering, business analysis, and/or testing
Knowledge of other financial trading, risk management, and back office software systems is a clear plus
Previous experience working on implementation or daily use of competing systems is a strong plus
Strong math or quantitative background is essential
Proficiency with Microsoft excel, ability to write VBA macros is a plus
Minimum bachelor’’s degree in business, finance, math or computer science coupled with demonstrated high academic achievement.
Graduate degree is a plus
Ability to thrive under pressure and work well within a team
Excellent communication, organization and first-class customer-facing skills are essential
Extensive travel– the successful candidate will be expected to work at client sites the majority of the time
Location: Long Island, NY
Salary: Competitive
Contact: Kendal Ridgeway
Our Client, a leading developer of trading and risk management software for major financial institutions and large multi-national corporations, is seeking an experienced project manager to help grow and support our capital business in North America. The role requires the individual to lead teams of multi-discipline professionals in the deployment of our client’s enterprise-wide financial trading and transaction management application software. The position also requires exceptional organization, negotiation, communication, and planning skills with the ability to successfully manage client expectations. Proven professionals with the capacity to manage and balance scope, risk, cost and quality throughout the entire project lifecycle. The successful candidate must be able to lead and motivate a diverse resource mix ranging from junior developers to 20-year business professionals.
QUALIFICATIONS INCLUDE:
5-10 years of prior project management experience with comprehensive project lifecycles in enterprise software deployment
Prior experience implementing systems including, Summit, Opics, Calypso, Murex, Wall St systems, or internally developed systems in large banks
Significant hands-on experience with structured project and/or professional services methodologies
Ability to manage client expectations and coordinate business resources
Desire to travel to client locations throughout North America
Bachelor’s degree in Finance, Mathematics, or Computer Science
Professional accreditation preferred
Proven leadership skills with teams of five or more professionals
Excellent verbal and written skills
Acute attention to detail
Strong interpersonal and communication skills
Excellent time management and multi-tasking skills
Strong analytical and problem solving skills
Location: Nassau County, Long Island
Salary: $100,000 – 130,000
Contact:Kendal Ridgeway
